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Payment
Fee collected from any one-off donations, membership fees, or ticket payment processed through forms hosted by Beacon (excluding VAT). Only payments collected via a Beacon form incur this fee. You will also need to pay a fee to Stripe or Paypal to process your payment.
Fee collected from any recurring donations or membership fees that were set up in via forms hosted by Beacon (excluding VAT). Only payments collected via a Beacon form incur this fee. You will also need to pay a fee to Stripe or GoCardless to process your payment.
Accept payments via credit card & direct debit, and accept signups or event registrations
Automatic build-up of claims, and direct integration with HMRC. We don't take any fees on Gift Aid.
Work with multiple currencies using live exchange rates
Split payment records, allocating them to different types, funds, and Gift Aid eligibilities
Lock payment records to prevent any further changes
Users
The maximum number of user licences you're allowed on each plan
Discounted pricing for part-time users. (Scroll down to the FAQs to learn more)
Free read-only users who can access data in your database, but not change anything.
Working with data
The maximum number of person records you can store in Beacon
The amount of storage available for file uploads (documents, images etc)
Get alerts in-app and via email when important things happen in your database
Manage the members of your organisation and sign up new members with Beacon forms.
Sell tickets to your events via Beacon forms.
Allow your supporters to securely access and edit their details via a Beacon form
Search
Reporting
Automation & integration
Log emails you send to supporters directly to your database (works with Outlook, Gmail, and any other email client)
Use Email Templates to send emails directly from within Beacon
Customisable flows to automate your manual data tasks
Developers
Frequently asked questions
Do we have to sign an annual contract?
Nope! Most Beacon customers are on rolling monthly contracts. Each month, we'll bill your credit card in-line with our fair billing policy. You can cancel at any time.
If you'd prefer to be billed annually via invoice, you can change your billing frequency to handle this.
What are my payment options - credit card and/or invoicing?
We process all credit card payments securely using Stripe. If you're on an annual plan then we can invoice you annually. Paying annually comes with a 10% discount. You can find out more about paying for Beacon annually in our fair billing policy.
Do you offer discounts for part-time users?
Yes. We have flexible pricing options for your part-time users on the Professional and Premium plans.
For non-admin users who need to access the database less frequently, we offer a lower rate based on the average days per week they need access:
- 1 day / week = 20% of the cost
- 2 days / week = 40% of the cost
- 3 days / week = 60% of the cost
- 4+ days / week = 100% of the cost
This article outlines how part-time licences work in more detail.
You can explore how much Beacon would cost for your organisation using our handy pricing calculator.
We also offer discounts for large volumes of users who need very limited access to parts of the system. Please get in touch to discuss.
Do you offer discounts for read-only users?
Yes! Read-only licences are free. Each full-time licences gives you 10 read-only licences. You can find more information about the restrictions of read-only users here.
Do you respond to "Request for Proposals" (RFPs)?
For larger projects, we're happy to discuss! But we'd love to give you a demo, discuss pricing, and answer any questions you have!
Our sales team is small, and we've chosen to focus on building a fantastic, great-value product, and providing stellar support to help you succeed.
Do your prices include training?
In-app chat and email support is available on all plans. If you'd like in-depth training then our in-house customer success team can help you. We have a standard rate of £230 (plus VAT) for a 2 hour session (or £700 for a full day). You can find out more about our available services on our Implementations page.
We need to add or remove users - how will that be billed?
You can add and remove Beacon users whenever you want. You'll only be billed for the time used. Learn more about how we handle this in our fair billing policy.
My team would like to cancel our subscription. Can we get a refund?
You can choose to cancel your Beacon subscription at any time by contacting us. You will not be billed again after we've cancelled your subscription.
We do not offer refunds.
If I want to change plan, will my data move over when I upgrade/downgrade?
Yes! Your data will still be there when you change from one plan to another.
Can I share a licence with my colleagues?
No. Every person in your organisation needs their own licence. Sharing licences is very insecure and is against our terms of service. Free read-only licences and part-time licences are good ways to keep costs down, and you can always talk to us if you don't think Beacon would be affordable for your organisation.