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We started with a set of assumptions but Suru’s process reduced our risk by highlighting considerations that weren’t apparent to us. Without them, we couldn’t have developed something that our teams are so positive about and that's attracted praise from the Charity Commission and others.

I have been fortunate enough to work with some amazingly talented people over the years and Nicola (Thonix) is one of those people. She has the ability to traverse from the deeply technical to the strategic easily - which is rare in itself. In our years working together, she has always been a “can do” person that can draw on her technology experience to build on any idea, make it better in concept and then actually prototype into reality.

I have no hesitation in recommending Kevin from Charity Technology. He calmly and patiently steered us through the transition from using cumbersome excel spreadsheets to getting our new Beacon CRM system operational. Kevin was on hand to help with all the data transfer and crucially to help trouble-shoot. His knowledge and mastery of Beacon was super helpful and made the whole experience seamless. We felt he had really listened to what we wanted and offered a warm, supportive presence to guide us to where we wanted to be.

I went into the project of migrating our data to Beacon with some trepidation - but I needn’t have worried. Gemma at MakeITaplan was completely brilliant and understood our needs, took time to learn about our data and designed a bespoke database structure that was a perfect fit for us. She became part of our team, and worked with us throughout the process to ensure it went seamlessly.

Ivan’s support (Harmonic Action) has been invaluable to the Society in our migration to Beacon CRM from a complex in-house system that had evolved over more than 20 years, and which performed a number of bespoke functions for us. He has been accessible and professional throughout our relationship and has always delivered on time and as requested.

The Pacific Marketing team are a pleasure to work with. They are easy to get on with, helpful and very patient. They take the time to understand our needs and requirements, and this, combined with their technical and marketing knowledge, has helped us get the most from our CRM.

Rob (Sonraí) built our Beacon CRM methodically and efficiently, taking great care and attention to detail over the creation of multifaceted forms and record types relevant to NCO’s often complex child membership set up including sensitivity of data and safeguarding needs. He worked to ascertain a detailed understanding of the balance of our organisational needs, field quotas and with future proofing in mind before smoothly and helpfully handing over administration of the system to a permanent staff member. We couldn’t have done it without him and would thoroughly recommend working with Rob on similar digital and CRM projects.