Revenue Operations Manager

About Beacon

At Beacon we’re a growing technology startup building the best nonprofit-focused CRM in the world. We passionately believe in the power of technology to make a difference.

Chris and David, both software engineers, founded Beacon in 2017 to build a new kind of charity CRM using the latest technology and design principles.

Now over 1,400 innovative charities around the world trust Beacon to run their core technology infrastructure. Animal welfare, human rights, disaster relief, cancer support - all powered by Beacon. You can see a quick demo of our product, here and find out more about our features here.

We have doing good at the core of our mission, but we're also profitable, owned by the founders, and our goals are for long term sustainable growth - not making a quick buck for venture capitalists.

At Beacon we're building a great brand on top of a great product that our customers love. In a recent survey by Fundraising magazine we were rated the best CRM by charities, for the sixth year in a row, with an overall score of 4.9/5. This is what product-market fit feels like - it's time to grow!

Responsibilities

You’ll be joining our fast growing team of 45 and working closely with our Sales, Marketing, Partnerships and CS departments, helping to streamline our revenue operations end-to-end to make us as efficient as possible, and give potential Beacon customers (all charities) a fantastic customer experience.

We’re looking for someone process-driven, with strong technical expertise, and an analytical mind to help us make this a reality.

You will:

• Configure, customise and ensure data accuracy within our CRM (we use Beacon!)
• Support the day-to-day operations of our customer-facing teams and become an expert in our systems and processes
• Empower our customer-facing teams by identifying areas of improvement, supporting software selection and implementation, building new processes and optimising existing ones
• Unify our data and integrate our commercial suite (Beacon CRM, Webflow, Intercom, ActiveCampaign, Stripe, Otter, Google Gemini, Apollo) to build an automated ecosystem
• Create and improve reporting systems and dashboards to help drive decisions and future opportunities
• Identify opportunities to further embed and leverage AI across our end-to-end processes
• Build, manage and optimise our sales compensation schemes to scale up as we grow.

Requirements

You’ll have good experience in B2B SaaS operations and analytics, and a broad understanding of modern cloud-based technologies.

You’ll need:

• 3+ years in a B2B revenue/sales operations role at a technology company, with additional experience in customer-facing roles in a B2B tech environment a bonus
• A technical problem solver, with an analytical mind and a love for making processes slick and efficient
• Strong technical skills, particularly SQL and advanced Excel skills, and experience utilising AI in a commercial environment
• Deep experience working with Zapier (or similar platform) & APIs
• Experience managing and customising a CRM (Salesforce, Hubspot, etc)
• Experience with using business intelligence tools (like Metabase, Looker Studio, PowerBI) to provide insights across commercial departments
• An understanding of key SaaS business and pipeline metrics
• A strong interest in charity and technology sectors

Benefits

• Our customers are all charities - you'll get to build your career whilst having a genuinely positive impact on the world
• Four day work week. Our working model gives everyone a 3 day weekend, every week.
• We'll give you 6 weeks (24 days) of holiday every year, plus bank holidays
• 6 week fully paid sabbatical every 5 years
• Taking time off is important. And we really mean it: We'll pay you a £60 bonus for every day of holiday you take
• Banded salary system so that everyone is paid the same for doing the same job, and compensation growth within the organisation is clear.
• Guaranteed pay rise to adjust for inflation every 12 months
• EMI-qualifying share options - you get to own a piece of the company
• Beacon is climate positive (beyond carbon neutral), so your employment won't hurt the planet. Learn more
• A proper pension - we'll match 150% of your pension contributions (up to 10%)
• Private health insurance with routine dental & optical cover
• Modern parental leave policy (12 weeks at full pay, and it's the same for everyone, regardless of gender or circumstances)
• Cycle to work scheme

Working together

As a team we prefer to be together in our office (4-6 New Inn Broadway, London, EC2A 3PR) and we'd want you to join us - so this is not a remote role. We offer flexible working hours and while your usual place of work will be with us in the office, you can work home when you need to.

If you don’t live in London but would be happy to relocate, we can pay up to £4,000 (tax free) to help with your relocation costs.

We passionately believe in doing our part to address the tech sector's diversity problem

We believe that in building diversity we build strength.

We encourage everyone with the required skills to apply, we consider building a diverse and representative team to be critical to our success, and we actively pursue building a more diverse team.

We have a banded salary system to ensure that nobody is paid differently for the same role. Salaries across the organisation, including executive pay, are entirely transparent.

Our parental leave policy provides for 12 weeks of full pay, and can be taken by any parent, regardless of their new parenting circumstances.

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